Problems Trying To Log In With Kaspersky Running?

[Grandpappy]

If I exit Kaspersky I can log in to Answerbank ok, but when I have Kaspersky running it causes all sorts of problems,but running without security is 'dodgy' right?
Help?

[AB Editor]

Noe-schitt - if you'd like to add our support ticket number, please drop me an email and I'll send it out to you. I don't want to impose and just send it your way!

[Berniecuddles2]

have used noe-schitts idea seems to work for me at last!!

[Noe-schitt]

Response from Kaspersky hope it helps

Dear customer,

You can download the 2016 version of our Mac based software from here: http://www.kaspersky.com/security-mac-latest-versions

You will of course need to select Version 16.0 (16.0.0.245)

The setup files contain an uninstaller that you can use to remove the existing version. The install the new version, activate it with your 20-character activation code and recheck the issue.

Thank you.

[AB Editor]

Here's mine.... :)

Dear customer,

Thank you for your message and I appreciate your patience on this matter.

Reality is, ensure the clients are running the latest version of our software. For Mac, the 2016 version of KIS was released a couple weeks ago and for Windows, 16.0.1.445 is out and available for download.

With double-key strokes, the issue is Trusteer and the work-around is to disable Trusteer's Character Displacement".

If issues persist, traces would be required and of course we would need a specific client to focus on and be in constant contact with for the required diagnostics and troubleshooting.

Looking forward to your reply.

[AB Editor]

Let me know how it goes Apple users....

Thanks to everyone who has worked together on providing the answers here!