Amazon Email

[tali1]

This a genuine Amazon email.Not recieved one like this before Is it an auto reply?

"This is Kayce from Amazon Customer Service who assisted you earlier.
On a personal level I really do appreciate your kindness and for understanding. You are the kindest, most patient and understanding customer I ever talked to.
I am very much grateful for the warm approach that you gave me on the call. ​I am glad we were able to resolved your query today."
 

[pastafreak]

Did you speak to an actual human customer service rep?

 

[tali1]

yes ! not a bot

[Canary42]

That's nice.

[Buenchico]

I copied the "On a personal level . . . " sentence and ran it through Google.  I found this, from 2019:
https://i.postimg.cc/Cxp0PSfL/Amazon.jpg

The use of the exact same wording (including 'for' where, I suggest, 'your' would probably be better) makes me think that the text might have been generated by an AI chatbot.

[jno]

it might nonetheless be a genuine form letter where the staff fill in your name and the thing you called up about. They don't seem to be asking you for anything or offering you anything.

[Smowball]

Maybe they get so much stick on the phone that that was sent as a genuine comment to a nice caller.

[rowanwitch]

Naah I had something similar and I was in full sarcastic witch mode.  They are throwing everything into the mix to keep customers after a couple of years of bad press and the rise of the Chinese giants.

[Peter Pedant]

I think it is the equiv of "the bug letter" of old sent to passengers who found fleas in their overnight accommodation

nice bug letter tho

[Peter Pedant]

and at least she didnt ask for money ( I am forbidden to write "loo-loo" as the slang is to hard for ABers)

unless you half quoted it