I wasn't exactly suggesting Maureen Lipman WAS a hag. She is however a brilliant actress known for her character roles!! Remember the bag lady who fooled so many people? Amazing what make up can do. However, thank you for responding.
I agree with littleoldme it certainly isn't either of those two - and doesn't that commercial bug the hell out of you - fancy moaning with delight over some shampoo - needs to get a life!!!
I think it's a foreign advert dubbed into English. I think that the voice might well be Maureen Lipman - but the actress definitely isn't. Nor is it Liz Smith.