Anyone Using Three Mobile These Days?

[AB Editor]

Afternoon,

I just wondered if Three have got any better since I last used them?

Previously their customer service was terrible, the connections were weak and the mobile internet speeds were slow.

Have they upped their game at all in the last 2 years?

I'm only now considering them because my mobile data usage now includes quite a lot of tethering, and their "One Plan" is the only thing that is unlimited and allows tethering.

For the removal of doubt, I use about 8-12GB of data a month through my mobile, no real network is offering anything close to that for a reasonable price.

I use T-mobile on an unlimited plan, but this doesn't include tethering.

So, does anyone use them anything close to excessively as I need, and what has your experience been?

Thanks in advance,

Ed

[Zacs-Master]

Once rented a mobile dongle from them whilst I waited for my office internet to be connected, When I came to cancel I had to phone India (I think) around 6 times, each call taking up to 40 mins! Nightmare, wouldn't touch them with a bargepole!

[AB Editor]

That was my problem with them last time. Vodafone have a plethora of nice young men and women to answer the phone - usually from the UK, which is why I stuck with them. My data requirements have jumped up, so it's just not feasible on what they could have offered me. T-mobile are a stop-gap, but I'm not much impressed with their service either - a much slower connection speed.

[EcclesCake]

My advice on Three is avoid, avoid, avoid.

Appalling reception - always a cockamamie reason.
Customer service - negligible.

[hau kola]

I've been with 3 for yonks and have never had any problems. My daughter has just moved to 3 as she had nothing but trouble with o2.

[tamborine]

"....young men and women to answer the phone - usually from the UK, ....."

racist comment Ed. I get great treatment from India. Maybe you need to improve your dicshun as indians I talk to only understand Queens english.

[Arksided]

I use a 3 mobile dongle which is sound for me I don't use it to download stuff the speed and connection is steady. The only trouble I had with them was trying to explain that I'd forgotten password and couldn't log in to retrieve the new one that had being sent took about 45 minutes before I simply gave up.

For my mobile I've being with Vodafone for the past thirteen years and never had any problems with them, and found them most helpful when Enquiring about something and the connection has always being good, except at my bro's seems a black spot... but it is dark side of the moon.

[AB Editor]

"racist comment Ed. I get great treatment from India. Maybe you need to improve your dicshun as indians I talk to only understand Queens english."

I get great treatment from other Indian call centres, BT for example, but Three's is actually appalling.

I think you need to be more careful abut bandying about the term "racist" without thinking.

Do you have experience with three, or did you just want to insult me?

[bednobs]

*Chortlesplutters* how is saying someone or a group of people are from the UK rascist?

[albaqwerty]

Ed, have you contacted vodafone with your requests?
I've always found them helpful and wouldn't touch 3 with a bargepole.

[AB Editor]

"For my mobile I've being with Vodafone for the past thirteen years and never had any problems with them, and found them most helpful when Enquiring about something and the connection has always being good, except at my bro's seems a black spot... but it is dark side of the moon."

This is the problem, I know Vodafone is the best for what I want, they just simply don't offer enough data!

[Arti]

I dabbled with 3 about 2 years ago using their dongle. I had nothing but problems from day one. The numerous call-centre staff that I spoke with were useless. I wouldn't touch 3 again with a sh1tty stick.

[AB Editor]

"Ed, have you contacted vodafone with your requests?"

I have, I was with them before jumping ship to T-mobbly to protect me from the Vodafone charges for going over the allowance.

The most the can do is 4GB and they refuse to help me any further

Each additional 250mb is £50... so you can imagine what my bills were like while I was with them.

[EcclesCake]

ED, if you spend most of your time in one or two very specific locations then I suggest you find a friend who is on Three and get them to test the capability you are after.

I travel around the country a lot and find the overall reception from Three to be patchy. But when it's good it's very, very good.

Worth a try methinks.

[AB Editor]

hau kola - I've not used O2 for a long time, but I remember them being fairly poor too.

Anyone used GiffGaff though? I know it's on the O2 network, but the prices seem reasonable?

[albaqwerty]

would orange be any better?

(probably not in answer to my own q, didn't like them and didn't like 3 either)

There's an ad showing just now for giff-gaff tho Ed :-D

[AB Editor]

I don't have any friends on Three, which is part of the problem. I'll see if I can lure a three-er indoors from the street :)

[AB Editor]

"There's an ad showing just now for giff-gaff tho Ed :-D"

I've got it too - which is what made me think of them!

[AB Editor]

Nope, GiffGaff is out, they don't allow tethering on any large enough data bundle.

[EcclesCake]

I can only imagine the headline in your local paper next week ABEd!

It might be a clue to the level of service if you don't know anyone nearby who is on the Three network.....

[albaqwerty]

I've now got 2 of the flaming ads!

If you have no friends with 3, that should tell you a lot about 3 :-)