broadband

[leo9902]

having a real problem at moment as can get on internet ok with broadband wannadoo but it is taking ages to find sites and to move on to next pages, have had my laptop checked out and next door to me tried it at his house with my modem so cant be either of them not working propaly. have rung wannadoo or orange as they now are and said they would check my line and to ring back tomorrow but worried if they say its ok as no idea what to do next, as im on a contract with them and its costing me monthly surely they have to sort it out for me? this has taken ages to get on tonight but thought id ask on here as been helpful in past as not very knowlegable with computers unfortunatly or spelling ha! will try my luck tomorrow to get back on here and see what happens.

[Basset]

Check the MTU size oand VPI/VCI settings. Sounds like a packet fragmentation to me.

Is the ADSL modem in the router or connected to the PC ?

[leo9902]

hi only just got back on internet still having problems so am using dial up at mo. dont understand computer talk much so not sure how to check the MTUsize and VPI/VCI settings , also my modem i connect to computer .

[Basset]

OK.. When you installed the modem you would have had to supply the ISP Settings. i.e. Where you added your username /, password that kind of information.

I can't talk you through the exact step by step instruction as I don't know the type of modem you are using.

When adding these settings there will be an option to supply various information. I'll go and check the settings for wanadoo an post them back here.

[leo9902]

ok thanks. its so hard getting to talk to wannadoo about my problem this guy on the phone said its my laptop faulty but had it checked out and its ok also it works on broadband next door with my modem and its ok at work on dial up so thought it must be my phone line but they say no . would nt mind but paying monthly for something they wont sort out. just wondered as well if you knew how much it costs a min. on dail up as had wannado anytime dail up before.