yes, I am unconcerned about who is really who; if they post sense, it doesn't matter who they are; if they post rubbish they can be ignored or reported. But I suspect AB is pretty much a shoestring operation. We don't pay subscriptions, and there are only a banner ad or two and some rather hopeful Google ad links to pay its way. The Ed probably spends half her day just removing the more obnoxious posts and fiddling with techy things. I'm not surprised she doesn't have much time to answer emails - she must get hundreds.
Also, she's said she hopes it functions as a modest online community (a slightly more relaxed view than that of her predecessor); but that implies community policing rather than constant personal intervention by the Home Secretary. It means we have to do some of the work ourselves, which is a decent quid pro quo for getting free use of a helpful website. Thus, if we encounter a post we don't like (not one that's actually offensive or abusive), it's our job to ignore it, not the Ed's job to remove it. This all sounds pretty reasonable to me.