AnswerBank Customer Complaints and Help Desk Is Now Open

[AB Editor]

Morning All,

Dump your angry and helpful missives here please!

We're going to be clearing up the shop shortly, so let us know of any issues you have encountered. If you could also tell us what browser and browser version you are runing this would be helpful for the optimization issues.

Thanks for sticking with us guys,

Spare Ed

[AB Editor]

Oh, and Paintpowder, could you explain what you mean by:

"why do you give people the impression that the AB has 'morphed' into something else? One has only to look at the page peripheries to see the change."

I am a little unclear as to your full meaning,

Thanks,

Spare Ed

[TCL-MUMPING]

In the "Report This" the final reason reads "Other: The User has transgressed Site Rules in another way, express how below." The way that reads is that ONLY that reason requires an entry into the white box but EACH reason requires an explanation otherwise you get an error message

[jno]

My list is pretty much the same as TCL's. If you report something for, say, abusiveness, you tick the box that says so - so why do you then have to write 'abusiveness' in the panel below? But if it's mandatory, then there should be a note saying so.

I'd like the HTML tags back. And the swearing filter.

The Latest Posts panel can take 20 minutes to update and is pretty much random now. Also, it lists only latest questions, not latest answers.

I tried to answer one question yesterday only to find it didn't have a 'Post An Answer' tab - what's that all about?

I apologise for eating China Doll's jellypeople but it was 3am and I was peckish.

All the above on Firefox, though that almost certainly makes no difference.

[redman41]

Is it possible to change the 'Latest Posts' window to show latest Answers coming through instead of 'Latest Questions' (Posts)?
Thanks

[AB Editor]

Ah, good catch TCL!

We're working through the list.

Do we want th ebright orange to be darker and more pastel? or lighter and softer?

All the best,

Spare Ed

[AB Editor]

Redman, the recent posts is displaying answers and questions already.

Spare Ed

P.S. Sorry about the typos!

[AB Editor]

Lighter in general then?

We'll have a play with it, I am sure there will be a tone of outrage eitherway!

Spare Ed

[Katie~77]

Hmmm........more pink and maybe a hint of lilac would be lovely

[TCL-MUMPING]

I'd rather have pastiles than pastels

[AB Editor]

Hi Katie,

We hope to let everyone re-skin AnswerBank in their own colours eventually. You can lilac it to your hearts content from that point onwards!

Spare Ed

[A.Guest]

To whom it may concern at AB Towers. There is someone who calls himself Spare Ed and he/she uses the AB Editor's ID to gain entry to the site. It is not good practice for someone to allow others to use personal passwords. Perhaps the AB Police should be called in to investigate who is really who at head office.

[kayakamina]

The stats. on 'my profile' have disappeared.

It had totals of questions asked and answered and a note if any were banned
for whatever reason.

[AB Editor]

A.Guest, Good point, I will put my best man (me) onto the case to investigate this infiltrator (me) a review will be published in 2013 to a limited audience (me).

All the best,

Spare Ed

[sir.prize]

Morning Spare Ed. Contrary to what you have told Redman, the Recent Posts panel is not displayng Answers. Only new Questions are appearing. Also an automatic refresh facility would be ideal, rather than having t odo it manually.

[AB Editor]

Zacsmaster - it already works better than the old AnswerBank! From the database end at any rate - the old one was throwing up deadly issues on an almost weekly basis!

All the best,

Spare Ed

[jno]

Sir.Prize is correct. At the moment the Latest Post box says '5 mins ago dollyphilly big monday xword in Quizzes & Puzzles'. But there are already two answers on that thread, one of them one minute ago (or in an hour's time according to the clock).

[AB Editor]

Hmm. Interesting. We will have a play wth it this afternoon.

Thanks for the feedback, keep it up.

Spare Ed