AnswerBank Customer Complaints and Help Desk Is Now Open

[AB Editor]

Morning All,

Dump your angry and helpful missives here please!

We're going to be clearing up the shop shortly, so let us know of any issues you have encountered. If you could also tell us what browser and browser version you are runing this would be helpful for the optimization issues.

Thanks for sticking with us guys,

Spare Ed

[redman41]

I'm using IE8 and at times everything is OK but yesterday was pretty grim as your Server was close to calling it a day ! Better at the moment but your time Clock is wrong (1 Hr Ahead). Site is basically good this morning and hopefully you can iron out the teething problems ASAP

[daffy654]

My complaint is not to do with the technical issues on the new AB as such,it is more to do with the foul language we have had to put up with on posts.Are the swearing filters not working like they used to?

[AB Editor]

Thanks Redman, It seemed to be a server issue causing the slowdown - this is our current theory at least. We will enlighten you if we find a more direct cause.

Daffy - We will install a swearing/foul language as soon as possible. We are trying to keep an eye on the site for this sort of thing, but technical issues are known for being very distracting.

Thanks for your responses.

Spare Ed

[ummmm]

I'm using firefox....It's a new lappy so I presume it's the latest version.

[China Doll]

I use firefox at home, seems fine to me except I have no jelly people in my profile but I assume that's something that is ongoing for everyone.

Other than that, I think you've already got all of mine.... Happy reading!

[ChuckFickens]

It seems at the moment nobody is getting the text box for asking questions unless they log out and in again, then it appears, but only until a reply is posted, then it's gone again.

[Aquagility]

No stars or 'best answer'.
'Latest posts' are by no means the latest - currently 10,13,16 and 16 minutes ago!
Windows XL, Internet Explorer.

[sprayer]

I am running IE 8, Yesterday (Sun 06th.) was so very slow it was worse than grim I hope that this will improve vastly quickly !!, in general I like the new look but why o why cant I change the avatar??? I am getting fed up with looking like a jelly baby.

[TCL-MUMPING]

In no particular order

The Question title box appears but there’s no box to actually write the question.

Questions are duplicated

There are threads wi no title and no option to open them yet folk have managed to post answers

The clock is wrong

There is no longer the facility to preview Questions or Answers prior to posting them

Ma kettle’s not working

Previous AB Editor’s Blog entries have disappeared, why?

The obscenity filter is not working

The “Report This” needs re-worded to make it clear an explanation is needed in the box for ALL reasons

No longer able to format ie can’t use tags for italics bold or underlining.

[David Black]

Its actually fast this morning on IE and Firefox.

[paintpowder1]

Is it my imagination,or are there not as many questions appearing on the site over the last week or so? I wonder why....and more to the point....where have they gone....? Also,why do you give people the impression that the AB has 'morphed' into something else? One has only to look at the page peripheries to see the change.

[Tallulah!]

I'm not Tallulah! Blankhead for nothing. I don't know what I'm running but new site seems fine to me! Just tell me what happens when I report duplicate question for all those Colossus questions.
Just off to get stronger reading glasses. Why such small print?

[AB Editor]

Morning Tatt.

You mean in the previous AnswerBank you were unable to enter duplicate question answers or question titles in the old AnswerBank?

TCL - What is unclear about the wording of the report feature? You have an area to enter any text you like to give us a bit more of a clue. I suggest that if we had an "All" button users would simply use that for all reporting - making the rest redundant.

All the best,

Spare Ed

[dwil]

Search facility not as good - seems to throw up unnecessary links + out of date references.
next page would be useful