I had this problem about 5 years ago the doc syringed them at the surgery, not very nice. It started again this June/July went to the docs he said they were bad, and the surgery do not do it now in our town you have to go to a clinic, so he gave me a prescription and made a appointment for the next week, and I must say I found it much better the wax was softened and all is now well, all these products do is soften the wax prior to it being syringed, if anything I found it quite pleasant