I posted this OP in Jan. 2015, nothing has changed.
///To Be Fair
. . . . . . . . . to my Doctors Receptionists they are doing their best to keep the Doc's workload to a minimum.
Hour or so back I tried to make an appointment due to my running a temperature for the last 24 hours, plus some inflammation and tenderness at the site of the Operation I had last August. I was advised to take Paracetamol and call tomorrow if nothing had changed (by someone with no medical qualifications whatsoever).
As I had a Heart Valve transplant 5½ years ago I am at a higher risk from infection than normal, there is a note on my Records to that effect, makes no difference apparently, not to her anyway.
I then rang the office of the Consultant whose care I come under for an annual check-up at Guys Hospital, brought Clinic Sister up to speed with the situation.
Have just had a call from Local Surgery, from my Doctor (who has had a call from Guys), asking if I can get in to see her at 1400hrs, and saying she will speak to the Receptionist about the reason for notes on patient records.///