I remember a few years ago when my sister-in-law was in hospital, she was in a mixed ward and opposite was a poor old chap, who couldn't reach his food or beaker to drink his tea, he couldn't speak, but the sadness in his eyes said it all. I sat and fed him, but was told by a member of staff, 'he was quite capable of doing it himself' - I said 'not from where I am sitting, he is not' and carried on helping him.
There was also another incident of an elderly lady crying, I went over to see what was the matter, she was laying in a wet through bed and the dressings on her legs were hanging off - it obviously hadn't just happened, but had been like it for sometime.
I called a nurse over, who told me that didn't have time to sort her out, when clearly there were others standing at the nurses station drinking tea and eating chocs. I won't repeat what I said next, but the bed and dressings were changed immediately.
I was very popular with the patients but not the staff on that ward (:o)