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Director Of Operations

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Jennykenny | 06:11 Tue 23rd Dec 2014 | Jobs & Education
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What would a Director of Operations do in a large hotel chain?
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Pretty much run it and be responsible for everything
Probably in charge of anything to do with the customer (food and bev, reception and service) and all the practical stuff like maintenance, utlilities, H&S, cleaning, and laundry. In fact everything but the businesss managment, marketing and the finance.
As Maydup answer, but also excludes HR (recruitment and training), excludes sales, and normally excludes property side (property management and maintenance, capital works and development).
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Thanks. Just discovered a cousin of mine is OM for an important hotel in London.
Am most impressed.
Would that be the same job that a Housekeeper in a hotel or large house would have done? I can't even organise one house with one human and two little Tigers.
OM is not the same as DM.
or even DO
No wolf, a much higher up job. I'd expect DO to organise the staff, oversee conferences, buy furnishings, etc. - or delegate those jobs down to others on their team.
DO and OM add up to DOOM!

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