I support Paigntonian here - the doctors and nurses are generally really great, but as for the NHS organisation itself, it is simply not fit for purpose. I've had the reasons explained to me many times and many reasons given - a favourite is 'consultants are brought in to improve efficiency so they have to do something - but it doesn't fit with what is already there'. Root and branch reform is desperately needed.
Like Mrs NJ, Mr J2 received on Sat. 2nd Jan 2021, a letter from Hull giving him an appointment at the eye hospital on Tuesday 5/1/21. It had been written on 23rd Dec. and postmarked 29th Dec.. It was impossible to keep the appointment as it clashed with his 2nd Covid vaccination in Malton. So on Monday 4th Jan, we took it in turns to keep ringing the number given so that the appt. could be offered to someone else. What a waste of time that was! I spent 2hrs.54mins. on the phone. Every time I got a dial tone, someone cut-off the call. I rang another number at the hospital and was assured that the switchboard personnel were working so to carry on trying. We gave up at 5.30 p.m. and sent a letter by recorded delivery next day..... guess what? Not a contact. So it goes both ways. There was no email address offered either, by the way.