Lottery

[HFJL2020]

.i tried to do the lottery a notice came up saying my account is suspended
.i phoned them with all the info to un block it they said they cannot un block it because they said i told them to suspend it which i did not do
they said it cannot be un blocked any ideas

[KARL]

Put it down to institutional/endemic incompetence/arrogance/whatever (lots of it to be found all over the place) and, if you really want to, establish a new account. Don't be surprised if they give some spurious reason for blocking you from doing that (perhaps giving Data Protection, Security, Better/Improved Service, Your Safety etc., etc. as the explanation).

[bobbinwales]

Or maybe henry pressed something in error and suspended himself?
Is there an unsuspend option when you log in?
If not ask them how your suppose to remove a suspension.
Youll get more luck in the the teconology section than b&s

[woofgang]

which lottery? do you mean the national lottery?

[aelmpvw]

sounds suspicious if you're talking about the national lottery

[Buenchico]

Which phone number did you call? If it was 0333 234 44 33 then you were speaking to someone at the National Lottery. If you were asked to call a different number it was probably a scam.

[HFJL2020]

i phoned the number provided
.as i said and what they said it cannot be un blocked ta for all the info

[Buenchico]

>>> i phoned the number provided

Scammers put out fake messages, saying that accounts have been suspended. They then get people to phone premium-rate phone numbers, costing people a fortune! So I'm still not totally convinced that you haven't been scammed.

Have you tried logging into your online account, to see whether there's a problem shown there?

[Buenchico]

https://www.national-lottery.co.uk/sign-in

[HFJL2020]

mrb i have tried to login a few times it says account suspended thank u

[woofgang]

there is no suspend account facility in the UK national Lottery, I just checked. You can take what they call a short break, a long break or permanently exclude yourself. no blocking or suspension.

[ubasses]

Unfortunately all it says on the National Lottery website is:
'We need to speak to you to fix this. Please talk to one of our Customer Care Team now.'
It might be worth trying again tomorrow and getting a different person, there is also the option to have a webchat on their contact page.

[woofgang]

ubasses, are you the OP?

[ubasses]

Eh!?

[Buenchico]

Try resetting your password. (Go to the sign-in page, fill in your email address and click on 'Forgot password?')