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Compassionate Conversations Training
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The NHS is recruiting a supplier to deliver “compassionate conversations training” to 14,000 front facing NHS staff in a publicly funded contract worth a mind-boggling £3 million. The contract tender, which was published yesterday and closes on 5 November 2021, says the aim is to equip NHS staff with “the skills they need to handle challenging situations with compassion whilst ensuring they feel able to look after their own wellbeing if needed”. Guido.
Aren't nurses & doctors compassionate enough ? I'm sure sqad was.
Aren't nurses & doctors compassionate enough ? I'm sure sqad was.
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A right load of b.l.locks.
You are either naturally compassionate or you are not, I wasn't but played the part when required.....like an actor.
I was even known to be good with kids.........I hated them.
When I first qualified, I filled my bucket full of compassion and " dished it out" to everyone BUT by lunchtime the bucket was empty and no compassion left for the afternoon.
So ,I play acted and turned on the compassion when necessary and with that philosophy survived 40 years of medical practice in the NHS.
A right load of b.l.locks.
You are either naturally compassionate or you are not, I wasn't but played the part when required.....like an actor.
I was even known to be good with kids.........I hated them.
When I first qualified, I filled my bucket full of compassion and " dished it out" to everyone BUT by lunchtime the bucket was empty and no compassion left for the afternoon.
So ,I play acted and turned on the compassion when necessary and with that philosophy survived 40 years of medical practice in the NHS.
It's not just NHS staff who need to learn to speak in a friendly, compassionate way. It also applies to dentists, garage mechanics when you take your car in, boiler repair people, plumbers and so on.
I want someone to reassure me, to tell me that they understand I'm worried, but they're here to help, will get to the root of the problem, and do their utmost to fix it. And when they do fix it, say "any further problems Mr Goalie then please don't hesitate to get in touch, always here to help." They almost never do, especially garages.
I want someone to reassure me, to tell me that they understand I'm worried, but they're here to help, will get to the root of the problem, and do their utmost to fix it. And when they do fix it, say "any further problems Mr Goalie then please don't hesitate to get in touch, always here to help." They almost never do, especially garages.
You want your carers to go mwah mwah mwah
and be empathic
or as my mother said: I dont care how rude they are, can he do the operation ?
it goes in cycles
One new patient said: "I dont want a medical student to say - oh my god the pain must be dreadful! - I want him to get someone to do something about it!"
but .... a lot of time ( and therefore moolah boys and girls) is spent on complaints about plain rudeness and not treatment
and this may save money in the long run.
and be empathic
or as my mother said: I dont care how rude they are, can he do the operation ?
it goes in cycles
One new patient said: "I dont want a medical student to say - oh my god the pain must be dreadful! - I want him to get someone to do something about it!"
but .... a lot of time ( and therefore moolah boys and girls) is spent on complaints about plain rudeness and not treatment
and this may save money in the long run.
// They almost never do, especially garages.//
yeah I had - I want you to take ownership over this !
( something like consent from a father where the judge said he cant give consent for the child)
and I said: I can't - I am a walk-in just like you !
didnt score very highly there then
and not ( well the law has said you cant consent and actually the same law says I cant take consent from you.... which was er closer to the truth)
yeah I had - I want you to take ownership over this !
( something like consent from a father where the judge said he cant give consent for the child)
and I said: I can't - I am a walk-in just like you !
didnt score very highly there then
and not ( well the law has said you cant consent and actually the same law says I cant take consent from you.... which was er closer to the truth)
When I started out with Samaritans, we worked with groups of trainee doctors as part of their course. Costs were covered by the NHS. You can't teach compassion, but we could teach listening skills which was what the NHS were looking for. Can't generalise of course, but some young doctors had no experience of dealing with adults other than relatives. Sadly, cutbacks brought this service to an end.
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