Need To Rant As Don’t Know What Else To Do!

[Smowball]

February I had an accident & fractured my spine. Discharged from hospital with pain management plan & back brace to be worn for at least 3 months, until follow-up x-ray scheduled for 4th May to see how I was healing, & telephone consultation booked with consultant for the following week on 11th May.
X-ray done, but telephone consultation never happened. Since 11th May I have rang endlessly, I have emailed, I have left voicemails to try and get these results - all to no avail - I am never able to get hold of a human being - the phone just has a permanent recorded message saying their mail box is full!
Then last week someone finally answered the phone - he said my results were back, he couldnt give them to me properly as he wasn’t a clinician, but it looked to him as though they were saying that I wasn’t healing properly! So I said to him that I needed to speak to the consultant more now than ever. He said he didn’t know why I’d never had my scheduled phone call but the system said it had been changed to 13th July! I said what am I meant to do till then - keep wearing this back brace or not?? Don’t know he said, but I’ll email consultant and ask him to call you urgently. Has he? No.
Now my physio refuses to see me until I have these results, incase she makes it worse. The pain is still terrible, I am still struggling to move. I’ve rang my doctor and explained but they haven’t got the results either and said they just cannot believe I still can’t get them.
It’s now 3 weeks that I’ve been trying and I just don’t know what else to do - all I want is a 2 minute phone call or email to tell me what my results are, and what am I meant to do/how to proceed. To say I’m frustrated is an understatement.
Rant over, and well done if you read this to the end without falling asleep!

[Smowball]

UPDATE - I emailed the address that TantP posted above, and they replied this morning telling me to try yet another email address, but meanwhile the woman who replied to me says she has spoken to her manager who is also looking into this and they hope to get back to me by tomorrow.
Fingers crossed hey!

[Patsy33]

Good luck, Smow.
You have been let down very badly. Let's hope you can now get some answers. x

[Smowball]

Thanks Patsy, I really hope that she does get back to me by tomorrow x