you have to be very forceful and insist on a home visit, and say that it's impossible for her to attend the surgery. do it out of her earshot if necessary. old people need the likes of yourself to stand up for their rights, you're doing a great job and it's a good job she has you around. if you have to ring up the surgery again, be very, very positive and totally insist on a home visit, and tell them there is no-way she can attend. it's unacceptable for a sick lady of 84 to have to be taken, in the cold and damp, to the surgery.