One problem is:
- Medicine should be preventitive
(however it simply isn't possible for it to run that way in the UK, at least not 100% of the time)
But when do your visit your GP?
Answer: when you have symptoms/a problem
I do understand the consequences of under staffing, lack of resources etc... in the NHS and have been equally distressed an annoyed by it.
The only major difference is that I understand why its the way it is and appreciate that whilst it may be possible to improve things in its current form it will NEVER be perfect.
Even if money wasn't an issue there simply isn't the manpower available to run a 100% efficient, preventive service.
However I will give you an example of truly exceptional care:
- a patient was suffering from chest pain for approximately 40 minutes before ringing for an ambulance (he was having a 'heart attack'/MI)
- within 20 minutes he was in hospital and thrombolysed, whilst in the ED he had a second MI he was then transferred to a tertiary/'specialist' hospital department by ambulance (a bed was available)
- he had two stents placed in one of his major vessels (it had completely occluded)
- as a result he is alive
- after being informed he could be discharged it was more than 48 hours before he was given is take home script and discharged home
- some people may have been upset about waiting around for that length of time after a traumatic experience (which clearly is not ideal)
- However this man is aware that if the team had not acted as efficienctly and as professionally as they did, he would almost certainly be dead
(He appreciates the limited resources and understands that while he was waiting to be discharged other people in immediate need of urgent medical attention were being cared for).