Its nice to see that people have been very supportive of nic3c and extremely...err...helpful with regards to what she should do.
First truely helpful thing I could suggest would be to request that the dentist refer you to the nearest dental hospital and the appropriate endodntic specialist there. This usually would not attract a charge as they are all NHS/teaching hospitals (but there would tend to be a longer waiting time).
Okay there has been alot of noise about going to the papers and the usual nonsense from people ignorant of medicine/dentistry.
First:
- dentist has carried out a procedure and has charged for professional time (as do doctors, lawyers, accountants, vets etc...)
- root canal treatment in anyone's hands is not 100% guranteed FACT (even an endontic specialist)
- occasionally files fracture/separate particularly in curved canals that are difficult to instrument, you could argue that this possiblty should be discussed as part of consent but its not so common that every dentist would discuss it (nor would it change the outcome)
- the dentist has admitted that there has been an instrument separation THIS IS NOT A CRIME
- not having the post graduate training, and equipment for file retrieval is NOT A CRIME
- I would argue that in some cases as a gesture of good will the dentist would refund professional fees
- Reemember however that under different circumstances if the dentist had warned about instrument separation (and I''m unsure wether this is appropriate in every case) then there would be absoultely nothing to discuss here
- HOWEVER he/she is NOT negligent
- It would have been serious professional misconduct to have pretended that the separation had not occurred
- However the dentist has acted professionally firstly by admitting the problem and discussing/arranging an appropriate referral