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Thank you for your help. The problem has arisen due to a recently installed door entry system. The 'trade' button, allowing free access, works from 8am-noon. After this time (and the postman comes around 2pm) no post or delivery people have access to our front doors so they can't even leave a 'called but you were out card'. Postman buzzes my flat everyday to access the block.Council are suggesting a communal letterbox placed by the door, all post for the flats going into this, each of us having a key, then helping ourselves to our mail from this box. I don't think this would be legal as the privacy aspect would be lost. Trying to find proof so my battle with the Council can commence!