Npower

[johnny37]

I switched fuel supplier away from nPower on 29th May 2013 at the end of the contract. I am still awaiting a final bill. They did send me several final bills, none were correct. I think there was some kind of computer malfunction which resulted in their system creating nonsense bills. I have phoned them a number of times but the matter is still outstanding. Is there anyone else in this situation? Do they have a dedicated investigating team dealing with outstanding complaints? Apparently they are the most comlained about fuel supplier with 70000 outstanding. How long should I wait before going to the ombudsman. Is the ombudsman already aware? I was told verbally by nPower to be patient and it will be sorted and compensation agreed in due course. With 70000 outstanding? I said I would take £1000 to go away but was not accepted! Is there an insider with any info?

[factor-fiction]

How much compensation do you want? You've waited long enough so there would be no problem with going to the ombudsman except it may just slow things up even more and the ombudsman is unlikely to say you should get anything like £1000. Do you think nPower owe you money or do you owe them? Unless they owe you a fairly large amount (say over £50) I don't think you could expect the compensation to be anything over £50-£100

[atalanta]

I have had just this trouble. It went on for months. I wrote to my MP in the end. Result - miraculous. A very charming and exquisitely polite woman from the energy company on the telephone within days of my letter - apologising profusely and offering me compensatiion.
So - MPs do have their uses.

[Dee Sa]

I went with Npower a big big mistake I paid their bills promptly, then out of the blue I got an energy bill for £1,800 when I enquired they said they had been undercharging me ! boy did I complain and complain after much deliberation they reduced it to £800 [ if their bill was correct how can they reduce it by £1000 ?] I paid this £800 by monthly instalments of£100 and the very day I cleared the bill I returned to British Gas, never again and if I am out somewhere and NPower have a stand/stall trying to sign people up I march right up to them and tell any bystanders why they should walk away and most do !

[johnny37]

f-f - They keep sending me bills saying I am in credit by£110. The original final bill said I was £1000 in credit. I knew it was wrong but when I phoned for a refund the bill had been erased from my account. The last final bill was for £110 credit but they had completely missed the £100 bonus which I was entitled to. I rejected the bill. So the minimum oustanding credit is at least £210, but who can tell? Furthermore the back-billling rules state that you cannot be charges for any bills which were applied up to a year before the error was found. As well as any other errors this means the £100 bonus error which I informed them about is well ouside the 1-year limit for back-billing which means they may have to write-ff the whole account for one year. £1000 to walk away without blame seems good value. What I really want to know is there anyone on the outside monitoring this dire situation.

atalanta - how much compensation did you get £100 if my guess is right. They are only legally required to pay £40 but that is a joke.

[factor-fiction]

I feel pretty sure you'll not get anything like £1000 but good luck to you. nPower do seem to be in a mess

[Everhelpful]

7 years ago I had a similar problem,ended up going to the local paper's consumer rights helper,ended up with over £700 compensation and a years FREE Power,have you tried anything like that? P.S. Got rid of nPower as soon as my free year was up.

[Obiter]

The latest post read:
Npower
Everhelpful

Contradiciton in terms, surely?

[Everhelpful]

Very good,orbiter,it was actually "Mr Justice" in the Sunday Sun who got me the money.

[atalanta]

reply to author's second query - they agreed to cancel the last "final" bill - for about £17 - and gave me £50 compensation.

[Ivorlittlein]

NPower shouldn't be allowed to trade,IMO.

[johnny37]

Got another letter today. We have worked out your final bill. You are in credit £64. This will be paid into your bank in the next five days. Hang on a minute. What about the £100 bonus you promised at the start of the contract? mmmm. Oh yes. We will open a new file and recalculate.
After maybe 20 final bills and 16 months Im starting to find this funny! As mentioned in my original post when their system crashed I think they brought in loads of people to help sort out the mess who do not know what they are doing. Compensation? I think so.