I'm puzzled though. I thought in this circumstance the holiday company should reimburse. Did he book a package or via Ryanair.
As ana side I will never travel with Ryanair again after the ducking and diving regarding my cancelled holiday this year. They keep sending a voucher and i reject it. Every time I chase up my refund they send another voucher. They are now asking me for all sorts of documents before they can process a refund- copies again of all relevant emails, proof they cancelled the flight, copy of my passport, proof of address, proof I rejected a voucher....