Jobs & Education1 min ago
Who Loses Out In This Instance?
Hi there. I bought something from an eBay seller, due btwn 1-4th Sept. It didn't turn up. After the 2nd message asking her where it was she replied that she had posted it 2nd class Royal Mail on the 5th (that annoyed me but not important). It still hasn't turned up and despite asking she hasn't provided proof of posting. But if she does provide p of p and it still doesn't turn up whose responsibility is it to bear the loss / contact RM? I think her as it is her that made the contract with RM but i would like clarity on this point before I ask for a refund . Thank you x
Answers
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For more on marking an answer as the "Best Answer", please visit our FAQ.I've just gone through the same process with Ebay.
Here's my timeframe so you have an idea as to what to expect:
Order date = 23rd Aug
Estimated delivery = 31st Aug
Ebay make you wait a while to make sure it's def lost in the post.
I think I opened the dispute on 12th Sept and I received a full refund on 14th Sept.
Good luck :)
ebay policies favour the buyer, if the seller cannot provide proof of delivery, the buyer will be refunded.
I occasionally sell stuff on ebay, posted 2nd class with no proof of delivery and accept the risk that if the buyer is dishonest they will get their money back.
But don’t forget the ebay time limits for a claim.
A pal of mines had ordered a bespoke cake topper and it was posted with expected delivery the next day.
The woman sending the toppers had posted two on the same day at a post office about seven mile from my pal's address.
The second one was posted to another customer about 110 mile away.
Naturally, the other customer got hers the following day and my pal's arrived a week later which was too late to be used.
The seller does ( bear the loss) - the buyer ( you) has paid lu-lu and not had the thing he bought. Paypal is on your side.
Altho my pal Hymie ( hi! me) says that buyers can be reptiles, I have found that sellers can be as slimy as hell.
( One seller 'insisting' I prove I hadnt had it. I cant if you think about it, I said. and he was on the verge of saying triumphantly " Ah! there you are, you see!")
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