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Quite possibly- but they'd have a job proving it's false in court considering it's true. BTW I really don't believe it's like anything else where there are good and bad- I have never heard a good story of letting agents, especially after people move out, when it comes to the stage where the letting agents start making things up that need to be payed for so they can keep your nice fat deposit check. They are basically sales people, with even less of a concionce- if that's possible!? Sometimes I like to use the term legalised thieves.