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stop cheque

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mana | 11:39 Sat 28th Mar 2009 | Business & Finance
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I asked for the bank to stop a cheque they advised me that they will do so but cheque stopped still went though and money debited from my account. I complained and they wrote saying the payment had been made due to a BANK ERROR however the payee has received the funds and the resson I gave for stopping the cheque " did not know who the cheque was to". To resolve the issue they want to ask a few question . Am i obliged to answer after all should they just not deal with it and credit me back.
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