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tamaris | 06:23 Tue 17th Jul 2018 | Offers & Competitions
9 Answers
I booked a holiday with booking.com. I was promised a £25 discount . They sent me the offer in a letter and it came up when I booked it saying I would have £25 paid into my account.
I booked and took the holiday. I have not received the discount. I have sent them numerous emails. All they ask for in reply is information. I have done this. I have sent copies of the letter they sent me and the hotel receipt.
What else can I do ?
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Have you tried speaking with them ?

0203 564 6725
Have a word with Citizens Advice.
sorry missed this off

If you have a booking with us, you can speed up your call by having your confirmation number and PIN code handy.
Question Author
I don't know where confirmation and pin number is ?
Which account did they say it would be paid into? Did you give them the details? Maybe it's a credit in your booking.com account to be used with next purchase. Some Cashback offers from Top Cash Back etc take 3-6 months to pay up so this cashback offer may take a similar length of time
Were there any conditions? eg you had to book an evening meal?
Going to make a move.

Have a happy day everyone.
Question Author
I will try to ring them first
Question Author
I rang and they say they have no record of this, How can that be when I went though their special link ?

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