Would you put a complaint in?

Booldawg | 12:58 Thu 26th May 2011 | ChatterBank

28 Answers

Went on holiday for a week in Tenerife with 6 year old daughter last week booked via Thomas Cook.

On the transfer from airport to hotel the rep was the typical gobby early 20s lad who spoke on the microphone like everyone was on a club 18-30s holiday. He even used the F word at one point. I saw several people look at each other a bit shocked. Bearing in mind their were other young children on the coach.

He made gory references to the recent death in Los Cristianos and make several jokes like 'soon we'll beheading off to Los Cristianos' etc etc. I hadnt told my daughter about that and was quite lucky that she wasnt really listening. He gave away enough details for her to question was he was talking about.

I'm not the type to complain and wouldnt really want to see him lose his job, he needs to do a bit of growing up. Would you complain under these circumstances?

Been here before.....

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anneasquith

yes.

237SJ

Yes. If I spoke to the public like that at work I`d be sacked.

mrs_overall

Yes, his behaviour is acceptable for the chavvy 18-30 crowd but not for families

Bbbananas

Yes I certainly would. That was disgusting behaviour, whether children were present or not. And I think he deserves a reprimand or verbal warning at the very very least.

mccfluff

definately

wolf63

As you say for a 18-30 type holiday it might be acceptable language.

Where children are present it is totally unprofessional. I would complain.

johne1892

Simply, Yes. There's no need for such behaviour on what was surely a 'family' holiday.

I would just go into your nearest TC shop and tell them what happened.

At the end of the day, he's probably not going to get sacked but at least it will make you feel better knowing that you have told them.

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milly143

I would absolutely complain. Aside from the fact he is using extremely inappropriate language for his clientelle, he is basically mocking the very recent and tragic murder of a local person. That's a little bit sick.

McMouse

I would complain and if he lost his job so be it.

redman41

I would take the matter up with Thomas Cook.
The Rep in question needs educating on how to deal with people in a civilised manner.

Bbbananas

It's not the use of the 'f' word that was so unacceptable and shocking - even though that should not have happened. It's the fact that anyone can make a joke about that poor woman being beheaded - disgraceful.

Answerprancer

You could do, but my guess is that they will apologise and "look into it", the guy may be found and fired, then they will just continue to employ similar miscreants.