ChatterBank0 min ago
Ouch
John Smith was appointed as a trainee sales person at a local department store in Birmingham.
While on one of his shifts, a lady approached him and asked if they had peach jam to which he bluntly replied, "Out of stock."
At this, the lady immediately turned to leave the shop.
His supervisor, who had been looking on, called him aside and told him.
"When a customer asks for a product that is out of stock, you apologise for its unavailability, and then offer other types of the same product. For instance in this case it was peach jam; you should have offered her other types of jam like plum jam, strawberry jam and so on."
Next, another lady came in ho asked for toilet paper and John Smith politely replied.
"I am sorry ma'am, we do not have any toilet paper right now but you could try some sand paper.
While on one of his shifts, a lady approached him and asked if they had peach jam to which he bluntly replied, "Out of stock."
At this, the lady immediately turned to leave the shop.
His supervisor, who had been looking on, called him aside and told him.
"When a customer asks for a product that is out of stock, you apologise for its unavailability, and then offer other types of the same product. For instance in this case it was peach jam; you should have offered her other types of jam like plum jam, strawberry jam and so on."
Next, another lady came in ho asked for toilet paper and John Smith politely replied.
"I am sorry ma'am, we do not have any toilet paper right now but you could try some sand paper.
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