Outlook Express problem

[sir.prize]

Anyone come across this?
I am using broadband. My emaila ccount has worked fine for 8 years. Suddenly there is a problem. When I click Send/Receive in OE a window appears asking me to logon; the window contains my email address and a series of black circles (representing my password). The window is similar to the one which appeared in the old days of dial up. Any advice most welcome. Thank you.

[Jonathan-Joe]

This has just happened to me! I have experienced it in the past when it cleared itself. Are you with Blueyonder (now Virgin)? I wonder whether it is a problem with the Internet Provider, rather MS Outlook.

[sir.prize]

Thanks Jonathan-Joe . . . how did you guess? Yes, I am with Blueyonder (Virgin).

[Jonathan-Joe]

So it's almost certainly a fault with Blueyonder, which I expect they'll resolve in time, nothing to do with the way you've set up Outlook Express. Best to leave things at present, in the past, thinking it was my fault, I got into a right state with usernames and passwords.

[sir.prize]

I'll let you know Jonathan - cheers and thanks.

[sir.prize]

Virgin have sorted it.

Emails back to normal.

[Jonathan-Joe]

Same here!

[mrseyebright]

I think it is but my server is tiscali. I am a pensioner and not very good with the computer. can you tell me what to do? do I need to get somebody in ?