Quizzes & Puzzles21 mins ago
Compensation for Power Cuts
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Our power was off for 8 hours yesterday ..... can we claim compensation, what are the rules and how do we do it? TIA
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OFGEM (the regulator) sets the distribution companies Service Standards.
Some of these are called Guaranteed Service Standards and if a company fails that, then there is a schedule of compensation paid. Whether the company who operates the distribution in your area has failed one of these standards will depend on the company (they vary a bit I think).
Here is EDF's information on this subject to give you an idea.
http://www.edfenergy....ards-of-service.shtml
OFGEM (the regulator) sets the distribution companies Service Standards.
Some of these are called Guaranteed Service Standards and if a company fails that, then there is a schedule of compensation paid. Whether the company who operates the distribution in your area has failed one of these standards will depend on the company (they vary a bit I think).
Here is EDF's information on this subject to give you an idea.
http://www.edfenergy....ards-of-service.shtml
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It is true that EDF operate this 18 hour threshold for domestic consumers. But I'm not sure whether this threshold is identical for all the distribution companies - you will have to check.
You haven't told us which distribution company operates in your area (note: this is NOT [necessarily] the same company as your electricity supplier)
You haven't told us which distribution company operates in your area (note: this is NOT [necessarily] the same company as your electricity supplier)