Returns policy at B&Q

[stanwilcock]

A friend of mine was sold a cordless hedgetrimmer, and was told by the assistant that it was the bees knees. On getting home, charging it up and using it, it turns out to be no more than a toy. B&Q returns policy says that if you are not completely satisfied you can get a refund but only on unused items! How do you know it is no good unless you use it!! Can I play a 'fit for purpose card' ? What are my rights?
Thanks

[bednobs]

you dont have any rights as it was your friend that bought it

[ojread2]

LOL box

[ojread2]

oops, Bednobs

[Mamyalynne]

Knife box - Bednobs??

Stan , if the item is not fit for purpose, the purchaser has the right to return it.

[hc4361]

Sale of Goods Act 1979
Goods must be fit for purpose.
http://www.which.co.u...oods-act/your-rights/

He is entitled to a full refund.

[johnny37]

Im confident that B&Q will refund with no quibble.

[smurfchops]

Exactly. Get your friend to take it back with the receipt, see the manager if necessary, and get your money back. Stand your ground, good luck !

[cathfromsaron]

ditto and within the time limit displayed at the counter!

[vivandorron]

It might be the case that the trimmer is 'fit for purpose'.

Did it say on the box or in the instruction booklet that it was intended for use on an up-to thickness of stem/branch and your friend is expecting it to cut thicker woody stems.?

I have a cordless trimmer and the chap next door to me has a mains operated one. They are as different as chalk and cheese and, whilst my neighbour's will cut thicker stems, I would be unable to make a case that mine is not fit for its intended purpose.

Ron.

[hc4361]

Good point, Ron, but the fact he bought it on the recommendation of a staff member carries a LOT of weight under the SOGA

[Zacs-Master]

Not necessarily. It might be the bees knees of cordless trimmers but still rubbish compared to mains ones.