I've no doubt that the systen should be warm enough, Judy... as your guy has said. It doesn't sound as though it's been set up properly though.
I installed underfloor heating in a barn conversion a couple of years ago. Downstairs only, divided into several zones, each controlled by an individual thermostat for each zone (wall mounted controls for each.
Even in a very cold winter, the upstairs rads rarely had to come on at all. That's how a good system should operate. In fact, when they lit the sitting room woodburner, they were down to T-shirts!
Was there a good level of insulation below the UH heating?