ChatterBank1 min ago
pebbledash
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For more on marking an answer as the "Best Answer", please visit our FAQ.Hello naomi. The specification used by your man is well known and when properly applied is satisfactory and enduring and will last for a minimum of 20 years and probably twice that. However, for this to be the case each coat must be bonded to the other and the whole of it must be bonded to the wall. The hollowness you have noted indicates that some stage of the bonding has failed with the consequence that the affected area is substantially defective. It is a little bit dangerous as it will ultimately fall off, and in a frosty winter the falling off will be accelerated due to moisture in the cavity expanding when turning into ice and adding further pressure. What has caused the hollowness is in fact the subject of much technical analysis over the years (even the Victorian's were plagued by it) but it is academic so far as you are concerned - the affected area's are defective and unsafe and you need say nothing more. You may encounter a number of inexperienced and unknowledgeable people who will try to persuade you otherwise - ignore them. You are entitled to have the defect remedied quickly (because of the safety implication) at absolutely no cost to you.
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You should firstly talk to your man and give him the opportunity to pop along and put it right without fuss. Failing this, you should write specifying the area which is hollow (some generality like north gable wall will do) and giving 14 days to remedy, otherwise action will be taken without further notice. If still not remedied, you should employ a Chartered Building Surveyor to report upon the defect in a form presentable to a Court (the Surveyor will know what this means) and then employ another plasterer to remedy the work. On completion attach the Surveyor's report together with the plasterer's and Surveyor's bills plus your own costs to a Small Claims Summons in your local County Court and proceed for the return of your money. But it is unlikely to get to this - spoken to properly your man will probably put it right without difficulty.