News0 min ago
Made To Measure Curtains Not Long Enough!
Went into a shop and ordered some curtains. I wanted one of the sizes shown on the list and was told they’d have to order them in. All fine.
Picked them up yesterday and after measuring them, found out they’re 1 to 2 inches short and this makes all the difference.
Phoned the shop and asked for a refund to be told they don’t do them! I said these weren’t fit for purpose as they weren’t the size I ordered. Still they said no.
He just kept saying bring them in. I said yes, you’ll measure them, see they’re not the specified length and then what? Will I get a refund then? He kept replying just bring them in.
What are my rights? They’ve got it wrong and I don’t particularly trust them now hence wanting a refund. I don’t know if they were made to measure as such as it was actually a standard size off the list shown, they just needed to order them in.
I wasn’t told at the outset that no refunds were permitted and didn’t see any signs saying that either.
Oh and they cost £130 which is why I’m so up in arms about this ...
Picked them up yesterday and after measuring them, found out they’re 1 to 2 inches short and this makes all the difference.
Phoned the shop and asked for a refund to be told they don’t do them! I said these weren’t fit for purpose as they weren’t the size I ordered. Still they said no.
He just kept saying bring them in. I said yes, you’ll measure them, see they’re not the specified length and then what? Will I get a refund then? He kept replying just bring them in.
What are my rights? They’ve got it wrong and I don’t particularly trust them now hence wanting a refund. I don’t know if they were made to measure as such as it was actually a standard size off the list shown, they just needed to order them in.
I wasn’t told at the outset that no refunds were permitted and didn’t see any signs saying that either.
Oh and they cost £130 which is why I’m so up in arms about this ...
Answers
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For more on marking an answer as the "Best Answer", please visit our FAQ.Did you measure the length of the curtains or the drop ie, the distance from the hooks/rings to the floor? The difference between those two measurements will be 1 to 2 inches. If the shop specified the length of cloth and you didn't notice, the fault is yours. If the shop specification was the drop, you have the right to your money back as they are not fit for purpose.
Length was specified as 72 inches. Measuring from top to bottom (about 3 times now) it comes out at 70.5 inches.
I’m happy to take them back in but when he finds out I’m correct, they are too short, what then? He simply refused to answer when I said to him “so when you see it’s too short, will I get a refund?”.
I said consumer rights, not fit for purpose blah blah but he pretended not to hear that.
Looking on the website they say they’ll issue a credit not a refund. I didn’t buy from the website though and as I say, this wasn’t mentioned in the shop itself.
It’s a little store in a market with one person working there, although they have a few “proper stores” around the region.
I’m happy to take them back in but when he finds out I’m correct, they are too short, what then? He simply refused to answer when I said to him “so when you see it’s too short, will I get a refund?”.
I said consumer rights, not fit for purpose blah blah but he pretended not to hear that.
Looking on the website they say they’ll issue a credit not a refund. I didn’t buy from the website though and as I say, this wasn’t mentioned in the shop itself.
It’s a little store in a market with one person working there, although they have a few “proper stores” around the region.
You are entitled to a refund, not a credit note. Credit notes are usually offered as a goodwill gesture when the fault lies with the customer, not the shop. You have been supplied with faulty goods and thus are entitled to a full refund. Trading Standards will sort it out if the shop remains awkward.
Go in at their busiest time, when there are plenty of other customers about. Stay calm state your case politely but firmly, don't ask for a refund tell him you want one as you are entitled to one, trading standards told you after your somewhat vague telephone conversation with them, and stick to your guns.
"72 inch" curtains are probably for a 72 inch high window opening (lintel to ground) the one and a half inches missing is for the clearance at top and bottom.
When we've ordered Venetian blinds etc. we have been asked to give the exact size of the opening, and then a small amount is deducted from that.
When we've ordered Venetian blinds etc. we have been asked to give the exact size of the opening, and then a small amount is deducted from that.
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