Gas Refund

[catswhiskas]

We have been waiting for our energy discount to be applied. We pay by direct debit, our last dd was paid 8 days ago, anybody else having difficulties, as usual you cannot get in touch with british gas

[bobbinwales]

The direct debit stays the same....the credit will show as seperate entry ,a credit , in your bank account

[catswhiskas]

bobbinwales, yes but we have not received it

[bobbinwales]

I'd give it 2 weeks

[gylly]

You don't get a refund, the credit will show up on your energy account.

[bobbinwales]

There probably inundated with calls from people wanting to submit readings or change dd's Ormskirk about there refunds

[bobbinwales]

Ormskirk? = or ask

[bednobs]

i had an email from my energy company offering me the choice of paying less or keeping the payment the same and building up a credit.

[bobbinwales]

Gully...I'm on dd and got a bank credit for the discount. Maybe some do it that way especially if its quarterly payments on receipt of bill

[Gettingonabit]

I pay DD on receipt of the bill. The refund has been deducted from the amount due which was indicated when I submitted a reading prior to Oct 1st. I'm with SSE and my actual bill isn't due till end of November.

[bobbinwales]

Catswhisks...have a look on martin Lewis website....he lists how and when each supplier is doing the refunds

[Gettingonabit]

It's very confusing because SSE had previously indicated that it wouldn't be implemented until the final bill was issued.

[bobbinwales]

https://www.moneysavingexpert.com/news/2022/08/how-energy-suppliers-will-pay-the-p400-cost-of-living-support-pa/
Just says october

[perseverer]

We are with EDF. Their info states that for those paying by direct debit, there will be a payment made to the account the debit is taken from within 5 working days of the debit. Our dd was taken on the 6th so presumably they have till the 13th - the credit has not come yet funnily enough. Strange that in this electronic age we still have notional working days.

[Gettingonabit]

Thanks Bobbinwales. Think it must have been SSE's original wording that confused me. Certainly looks as though it's an automatic credit every month and not on receipt of the bill.

[Ken4155]

I'm on a pre-payment meter and have already received my first payment. As i use more gas than leccy - especially during the winter months - I would have preferred it to have gone on the gas. As it is, come the end of the 6 months, i'll have a tidy little balance on my leccy.

[catswhiskas]

Thank you all will give it a bit longer

[pastafreak]

I'm with sse prepayment and supposed to be getting a voucher that can be used/split between gas and electric.

[Tilly2]

Our EDF refund was paid within three days of the direct debit being paid.
I have put the £66 in a separate savings account so it doesn't get lost in my current account. I shall do the same with any other 'help' or refunds that we receive. The money will be there if we get really desperate.

[aelmpvw]

i pay british gas when i get the bill and £66 was knocked off

[Karamia]

I'm with Scottish Power and my direct debit of £120 was paid as usual on Oct 3rd and have received £66 back to my bank account today (one week later or 5 working days). But my mum n dad are with Octopus and they have had their DD reduced by £66 but full direct debit amount is being applied to their account. Seems everyone doing their own thing.