call centres

[gina32]

im having so much trouble with bt and their indian call centre, does anyone else have problems with call centres, especially ones abroad?

[Ice-Maiden]

Some banks and mail order places are terrible for it as well. I had cause to use one recently, and although the operator was pleasant, I could scarcely understand a word she said! I had to keep repeating myself to her, and then ask her to do the same. At the end of the call, she wished me a happy New Year!!!

[gina32]

lol, i know what you mean!

[andy-hughes]

No wonder Direct Line make it a central plank of their TV ads. that their Call Centres are in the UK.

I work for BT - all our computer support is in India, and I have dealt with them for Broadband, and I do understand.

Yes their English is good, but their eninciation, bad connections, and their lack of understanding makes a two-way conversation a nightmare.

Money saved by companies - but at what cost to their public profile, and customer service?

[B00]

Do you mean them calling you?

If you do, try here- it does cut alot of them down, and those that do get through put the phone down sharpish when you tell them you're in the TPS.

http://www.tpsonline.org.uk/tps/

I also (before joining that) used to pass the phone to Mini Boo who jabbered away to them for ages- they put the phone down sharpish then too :-(

[gina32]

no i meant having to call them.

[dwaty]

Im feel the same gina, i had a problem with my broadband and i had to phone them for help, what would have taken 10 mins to sort out ended up taking 45mins because i couldn't undrestand a word he was saying!

[I.Don No]

I have trouble with companies who use call centres that are not in the UK. It really cracks me up when I call one in India and am told in a very broad asian accent that I am talking to Brenda!...yeah right!

[hotpink]

i phoned up bt to change my name to my married name on the bill. i was on hold for over half an hour (as there was no address to write to) and when i finally got through, he asked if i would like to make a complaint as i was very mad, and i said no. so another guy phones me up the next day following up my complaint! they're bloody useless, its just cheap labour. hsbc are one for it as well.

[its_me_baby]

nice idea boo
I did that b4 i heard the agent give my toddler a message he was 20mnths at the time
They asked if they could speak 2 me he babbled so they said can u ask them 2 call us then continued 2 give him a telephone number.
Some people are so stupid