ChatterBank2 mins ago
An Ebay Query
8 Answers
I purchased and paid for an item a month ago,it was posted the next day. Unfortunately-the seller did not have my full address-just the post code,so the packet never arrived here. It was sent back to her after the necessary holding period of 3 weeks by the P.O.. She is now going to post it back to me. I'm wondering-should I offer to pay the extra postal charge...or just leave it and let her pay it?
Answers
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For some reason-Google auto-chrome put the wrong address in when I filled in my particulars when I first joined EBAY-I was not aware of this,and this purchase was only my second one. She did ask for my correct address,but I do suspect she posted the packet before I answered her query-and corrected the information.
Hi Pasta,I guess it depends on whose fault you think it is.I recently ordered and paid for something,the postie tried to deliver but I was out so it went to the sorting office.Totally my fault that I didn't manage to go and get it before it was returned to sender.I messaged the seller and offered to pay for the postage but he very kindly sent it for me without me having to pay.In that scenario it was totally my fault but the seller was brilliant.I gave him great feedback and recommended the company to loads of people as a result!
If you really must place blame:
If you had the wrong address on eBay and that is the one sent to the seller then the initial error is yours. But there is a difference between a wrong address and an address that is not the full one, so there's a little lack of clarity there. You say you had only supplied the postcode ?!?
If it really was only the postcode and she posted anyway then some blame transfers to the seller for not checking first. Unsure how much though.
Meanwhile, whilst I'd fully expect the carrier to make excuses, the very idea they accepted a parcel with just a postcode (which boils the possible destination down to what; a street maybe ?) and yet failed to find the intended recipient, but sat on their hands until the timeout period allowed them to return it: well I find that appalling. Either they should have made best effort to find out who at that postcode had the right name, or they ought not have accepted the parcel at the counter at all.
Still if your conscience is bothering you you can always offer. Your offer would probably be refused for the sake of customer relations anyway.
If you had the wrong address on eBay and that is the one sent to the seller then the initial error is yours. But there is a difference between a wrong address and an address that is not the full one, so there's a little lack of clarity there. You say you had only supplied the postcode ?!?
If it really was only the postcode and she posted anyway then some blame transfers to the seller for not checking first. Unsure how much though.
Meanwhile, whilst I'd fully expect the carrier to make excuses, the very idea they accepted a parcel with just a postcode (which boils the possible destination down to what; a street maybe ?) and yet failed to find the intended recipient, but sat on their hands until the timeout period allowed them to return it: well I find that appalling. Either they should have made best effort to find out who at that postcode had the right name, or they ought not have accepted the parcel at the counter at all.
Still if your conscience is bothering you you can always offer. Your offer would probably be refused for the sake of customer relations anyway.
Thanks for the feedback everyone.
I don't know how my address showed as incomplete-I only learned it was when another seller requested a confirmation of it -that's when I corrected the incomplete information.
Cath-as for the seller in question-she did ask for an address confirmation-but the parcel was already dispatched before I sent the requested info. So-on that basis-maybe she is in the wrong if she did not wait to receive the necessary info from me.
The postie had told me that whether or not something is delivered is dependent on which postie is on duty. Obviously-there will be those who won't bother to make an effort to match parcel with address.
I don't know how my address showed as incomplete-I only learned it was when another seller requested a confirmation of it -that's when I corrected the incomplete information.
Cath-as for the seller in question-she did ask for an address confirmation-but the parcel was already dispatched before I sent the requested info. So-on that basis-maybe she is in the wrong if she did not wait to receive the necessary info from me.
The postie had told me that whether or not something is delivered is dependent on which postie is on duty. Obviously-there will be those who won't bother to make an effort to match parcel with address.
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