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Pulse Dial Or Tone Dial On Telephone

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Giggsie | 20:42 Sun 18th Jun 2017 | How it Works
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My phones have stopped responding to having to press option numbers( which seems to be a few now) I phoned BT and they say it has to do with pulse or tone dial. They also say it should be on phone that you can set either. I said sorry can't see this on mine so he told me to contact phone makers Panasonic. Strange had these phones for a few years and always worked up to now. I receive and make calls no problem only numbers with options that they don't respond to. Any one out ther had this problem?
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sorry to digress Giggy - but thanks to some of the advice given to you today - I too was having problems accessing the "options" on the phone.

my phone has a screen but I was able to go into dialling mode and change from pulse to tone and now not only accessing the options but can dial out much much more quicker.

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