ChatterBank1 min ago
Pulse Dial Or Tone Dial On Telephone
21 Answers
My phones have stopped responding to having to press option numbers( which seems to be a few now) I phoned BT and they say it has to do with pulse or tone dial. They also say it should be on phone that you can set either. I said sorry can't see this on mine so he told me to contact phone makers Panasonic. Strange had these phones for a few years and always worked up to now. I receive and make calls no problem only numbers with options that they don't respond to. Any one out ther had this problem?
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Is there a switch on the side (or base) of your phone labelled 'P - T'?
If there is and it's in the 'P' position your phone will emulate the pulse dialling used by old-fashioned phones, like these:
https:/
Because BT's telephone exchanges still work with such phones, you'll be able to make calls without any problems. However phone systems which ask you to "Press button one to speak to Customer Services' (for example) require your phone to use tone dialling. So it's imperative that the 'P - T' switch is set to the 'T' position.
If there is and it's in the 'P' position your phone will emulate the pulse dialling used by old-fashioned phones, like these:
https:/
Because BT's telephone exchanges still work with such phones, you'll be able to make calls without any problems. However phone systems which ask you to "Press button one to speak to Customer Services' (for example) require your phone to use tone dialling. So it's imperative that the 'P - T' switch is set to the 'T' position.
I'm assuming your phones are cordless.
If so try this (these are for some models of Panasonic cordless phone)
...tone to pulse can be found in the owner's manual for the main base unit. Press the [MENU] button then choose "Set tel line". Then choose "Set dial mode", then choose Pulse or Tone and press [OK]. ...
or
how do i change from tone to pulse on panasonic kx- tg6511 cordless phone Try this.....Press menu....enter (# 1 2 0). Now select up or down key to get tone or pulse. Then select Save then off.
There should be a sticker on the base of the phones saying the model of phone. Different base units may use the same model of phone.
If so try this (these are for some models of Panasonic cordless phone)
...tone to pulse can be found in the owner's manual for the main base unit. Press the [MENU] button then choose "Set tel line". Then choose "Set dial mode", then choose Pulse or Tone and press [OK]. ...
or
how do i change from tone to pulse on panasonic kx- tg6511 cordless phone Try this.....Press menu....enter (# 1 2 0). Now select up or down key to get tone or pulse. Then select Save then off.
There should be a sticker on the base of the phones saying the model of phone. Different base units may use the same model of phone.
A quick look at the manual (here: https:/
The fact that the BT exchange can 'hear' the tones, but other systems can't, suggests to me that the 'volume' on your line is too low, with BT's highly-sensitive equipment able to 'hear' the tones but other equipment not able to do so. However, as you're using a cordless phone, it could be that the signal strength from the handset is inadequate for all systems to pick up on.
Try borrowing a few more phones, ensuring that they're NOT cordless. If the problem persists then it must be due to inadequate 'gain' ( = 'volume) on your line for outgoing calls, which you'll need a BT OpenReach engineer to fix. If the problem disappears then either the handset of your cordless phone isn't sending a strong enough signal or there's some nearby equipment (such as a printer) which is producing interference that's partially blocking the signal. [Many electronic devices which appear to be 'off' are actually only on 'standby' and emitting radio interference. Simply place a portable radio next to an 'off' printer to see what I mean!]
The fact that the BT exchange can 'hear' the tones, but other systems can't, suggests to me that the 'volume' on your line is too low, with BT's highly-sensitive equipment able to 'hear' the tones but other equipment not able to do so. However, as you're using a cordless phone, it could be that the signal strength from the handset is inadequate for all systems to pick up on.
Try borrowing a few more phones, ensuring that they're NOT cordless. If the problem persists then it must be due to inadequate 'gain' ( = 'volume) on your line for outgoing calls, which you'll need a BT OpenReach engineer to fix. If the problem disappears then either the handset of your cordless phone isn't sending a strong enough signal or there's some nearby equipment (such as a printer) which is producing interference that's partially blocking the signal. [Many electronic devices which appear to be 'off' are actually only on 'standby' and emitting radio interference. Simply place a portable radio next to an 'off' printer to see what I mean!]
To be fair to BT, they do everything possible to prevent people calling their engineers out when the fault lies with the customer's own equipment (as such call-outs result in the customer receiving a bil for over £140). If you're confident that the fault lies with their equipment you need to be persistent to get them to act.
Try with at least one more (non-cordless) phone and, assuming that doesn't work either, tell BT that you're concerned that the gain on your line is insufficient for third-party tone-operated automatic services to respond to.
Try with at least one more (non-cordless) phone and, assuming that doesn't work either, tell BT that you're concerned that the gain on your line is insufficient for third-party tone-operated automatic services to respond to.
I reckon they do that so the customer daren't complain if legitimate faults. I think that's abominable and BT should be obliged to physically check the line to the house (not some auto remote test that fails to pick out many faults) for free, and since the customer is their customer and they are making money out if that, check for obvious stuff for gratis.
