Advice Please.

[derekpara]

I have Webroot Secure Anywhere Endpoint Protection anti virus on my PC (W7) installed by a technical support company which offers on-line support.

The company seems to have ceased trading but the anti virus is still working.

When the programme period lapses do you think I will get advance warning, even though the security provider no longer exists ?

Cheers.

D

[Togo]

Did Webroot not merge with Prevx? Perhaps the cover will be transferred there?

[Old_Geezer]

If AV doesn't get updated it gradually becomes less and less able to spot new attacks. It can run forever more but your computer gets vulnerable.

Probably best to install a current AV.

[Togo]

Did you mean that the "company" who supplied Webroot have ceased trading? If so you may have direct access to Webroot to renew your subscription. As far as I can see Webroot looks like a pretty gened up organisation.

https://community.webroot.com/t5/News-and-Announcements/ct-p/Welcome

[derekpara]

Thanks, all.
Togo. Don't know about Prevx.

The company that installed Webroot as part of their security/support service was Zuutech, and they don't appear to be operating anymore and aren't responding to my attempts to contact, even though I have paid my annual subscription.

D

[Buenchico]

Derek:
I've just used the Live Chat option here (at the foot of the page):
https://www.zuutech.com/

Posts and responses as follows:

Chris says:
Are you aware of this post?

Chris says:
https://www.theanswerbank.co.uk/Technology/Computers/Question1589657.html

You are now chatting with Bill Support
Bill says:
Welcome to zuuTech chat, how can I help you?

Chris says:
There's a post on a Q&A website (where I'm a moderator) which suggests you've ceased trading. (See link above). I thought that you might like to respond to it!

Bill says:
yes, i open the link and checked it

Bill says:
you of course you know that we are not the only company that use webroot

Bill says:
we are one of there clinets and we are still exist and in business

Chris says:
Yes but the last post on that thread says that you can't be contacted.

Chris says:
I'll put a reply on that thread, telling the questioner that you're definitely still trading!

Bill says:
yes, i saw that post

Bill says:
yes sure

Bill says:
we are still in bussines

Bill says:
and you can put our website link also

Bill says:
but i think what happened is that he termineted his account

Bill says:
and though that we are out of business

Chris says:
OK. I'll let our site member know.

Bill says:
ok, thanks

Bill says:
our site link is www.zuutech.com/support

Bill says:
do you need anything else for now

Chris says:
No. Thanks for your help. Cheers!

Bill says:
you are welcome

Bill says:
bye for now

Chris says:
Bye

[Togo]

Haha Derek, if there has been a "misunderstanding" somewhere "action this day" has been taken on your behalf. Hope that Zuutech don't take it personal mind.

[derekpara]

Well, Chris, you have succeeded where I, as a fully paid up Zuutech customer, failed !
After several failed attempts to contact them via their help line I sent them a couple of emails asking them to reply asap, and also asking themif they were still in business. I got the usual automated receipt and a promise that someone would be in touch promptly. With a nod to Neville Chamberlain, ' I have to tell you now...' that no such promise has been kept (as per time of this message.) But I am grateful to you once more, Chris, for your efforts on my behalf.

Incidentally, I gave notice to Zuutech today that I will not be renewing my subscription when the present term lapses.

Cheers.

D. Thanks to you, too, Togo.

[derekpara]

Zuutech has been in touch by email and, yes, they are still in business.

Problem now solved but I wasn't impressed with their initial lack of response.