Well it is supposed to be rated at 35dB which gives it a second best (out of 4) quietness rating so it shouldn’t be loud. Have you got it levelled properly as off balance can cause F/Fs to run more than they should. Failing that record the noise with you talking quietly after just the noise and send that to Samsung to show the problem. (Actually, your contract is with whoever you bought it from so you should be talking to them)