from memory, unless things have changed in the previous few years, the first week doesn't count for payment hence entitlement starting on the 2nd December.
'They' may want her to visit once a week with proof of what she's been doing in the job-hunting situation.
If she hasn't already signed up to a Universal Gateway account (or whatever it's called, then do so pronto!)
Also, register with other websites, eg, Indeed and they can email vacancy alerts too.
Then pop over to Universal and update her account via the 'message' thingy saying she has applied or not for a suitable vacancy which they have advertised.
I'll need to dig out some other websites which may be of use.
Thank you for Best and Islay has more insight and better knowledge than I
Wishing her well, and it's nothing to be embarrassed about, life happens..