perhaps they have never delivered when you are out? You can set preferences in your account for what to do if you are out when they deliver.
Not that any of that answrs your question, sorry!
Well, it must be 15 years since I’ve been using them, so I must have been out once or twice!
It was prompted by an email about another delivery firm, DPD, saying that I was number 66 on their list and he’d be coming at 1142am - which works out at about 20 drops an hour! Almost impossible in suburban London.
Surely arranging cover for someone who is sick should be the responsibility of the employer, not the employee. Fining them under these circumstances is scandalous. I'm surprised it's even legal.