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would you like a bag??
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can you believe i was "counselled" last week for not offering a customer a green re usable bag in a well known supermarket,and if i do it again i will be disiplined!! what is the world coming to lol ??
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Was the bag you were supposed to have offered free, or would the customer have to pay? If paying, then it's just a sales ploy. I'm afraid these are things you just have to get used to in the customer-facing service industry. Many of these 'initiatives' are dreamt up by staff who are not customer-facing in the hope that it will sound good and justify their existence.
I feel that all this was started by McDonalds (like so many other irritating phrases emanating from the USA, e.g 'anything else I can help you with?'). Although it is many years since I patronised one of their establishments, it used to annoy me intensely when buying a burger to be routinely asked, "Would you like fries with that?" My invariable response was to the effect that had I wished to do so I would have asked at the time of ordering. Yet the poor assistant, like yourself, would have been 'counselled', had the question not been asked.
To turn this on its head: until fairly recently, whenever I paid in Morrison's supermarket with a debit card I was always asked, "Do you want any cash back?", to which my answer was invariably 'No'. However, a few months ago, I found that actually I did need some money, but the question had not been asked. When asking for £20 I was told that my transactions had already been processed and would have to start again. On asking why, I was told that this facility was still available, but only on request, and staff had been instructed not to proactively offer this service. I am still waiting for a satisfactory explanation of this volte-face.
I feel that all this was started by McDonalds (like so many other irritating phrases emanating from the USA, e.g 'anything else I can help you with?'). Although it is many years since I patronised one of their establishments, it used to annoy me intensely when buying a burger to be routinely asked, "Would you like fries with that?" My invariable response was to the effect that had I wished to do so I would have asked at the time of ordering. Yet the poor assistant, like yourself, would have been 'counselled', had the question not been asked.
To turn this on its head: until fairly recently, whenever I paid in Morrison's supermarket with a debit card I was always asked, "Do you want any cash back?", to which my answer was invariably 'No'. However, a few months ago, I found that actually I did need some money, but the question had not been asked. When asking for £20 I was told that my transactions had already been processed and would have to start again. On asking why, I was told that this facility was still available, but only on request, and staff had been instructed not to proactively offer this service. I am still waiting for a satisfactory explanation of this volte-face.
Try telling your employer that offering green bags goes against your religious beliefs.
http://news.bbc.co.uk/2/hi/uk_news/8586344.stm
http://news.bbc.co.uk/2/hi/uk_news/8586344.stm
Thirty years ago, when I worked for the Co-op, supermarket managers generally treated their staff as inarticulate, unworthy sh*te who should be grateful for a job at all, despite the fact that many of them had more qualifications that said managers had brain cells.
Throughout the succeeding years, as I've visited and shopped in more supermarkets than I care to remember, it appears they still do.
Throughout the succeeding years, as I've visited and shopped in more supermarkets than I care to remember, it appears they still do.
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