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Buildersmate, this is not a pointless post and this is an ongoing issue but have left it with the boss to look into Business Link. I haven't managed to get on here as I have other things to deal with.
I don't think the cleaner knows what she wants to do herself and we are trying to make sure that all is OK with us everyone.
Just to reiterate,
The cleaner was employed by another cleaning company and the new management company decided to use our company for the cleaning. As far as I can work out the management didn't want to have the cleaner which I know is wrong and the boss should have been more forceful on the TUPE. We took on a new cleaner. The other cleaner told she didn't have a job via text and contacted us. We offered the job back but she decided to resign. Since then she now wants to claim against both the management and us. I don't know any more of the outcome now but appreciate your interest in this and if I do I shall let you know. So please don't say that I'm a time waster. This is all new to me!!