holiday money

[lauraeddy]

Can someone please give me some advice????
me and my partner booked a holiday and can not go on it now because a financial situation has come up and i have too find another deposit for a house. we were due too go away in september and still had a few weeks too pay it off we have alreay paid 600 on it, we went too thomas cook and were fobed off, the woman was so rude and said we couldnt get our money back we booked it at thomas cook,they just said u can put it till next year and theyll save my money, but i need it back, please help.