Quizzes & Puzzles6 mins ago
Virgin Media increases
9 Answers
If one has took out a contract with Virgin for a certain period, can they just increase their prices by £1.50 per month?
Because to me by increasing their charges, they have not kept their side of the agreement.
Because to me by increasing their charges, they have not kept their side of the agreement.
Answers
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For more on marking an answer as the "Best Answer", please visit our FAQ.It seems that Virgin can change their prices whenever they like to whatever they like on the understanding that they tell you in plenty of time and that if you disagree you can cancel your current service without penalty. See Section H, point 3 and Section F, point 1 here:
http://shop.virginmed...-services.html#paying
http://shop.virginmed...-services.html#paying
Tell them that you will be terminating your service with them at the earliest opportunity....you will have their retentions manager on the phone offering you all sort to stay with them.
They started throttiling my bandwidth so I left them, they offered me 1 years free BB, i still told them to shove it, they actually said and I quote "what have we got to do to keep you as a customer ?...reply "stop throttling my service"... answer " I cant do that" ...reply ok goodbye then.....6 years later thewy still write to me begging me to come back
They started throttiling my bandwidth so I left them, they offered me 1 years free BB, i still told them to shove it, they actually said and I quote "what have we got to do to keep you as a customer ?...reply "stop throttling my service"... answer " I cant do that" ...reply ok goodbye then.....6 years later thewy still write to me begging me to come back