Returning A Faulty Item To Amazon

[iloveglee]

has anyone any idea of how to return an item, which has become faulty after 5 months, to amazon. the item was purchased through amazon, although i believe not directly from them. i had a bit of a problem with it initially, but the company who made the item helped me through e-mail to resolve it. now it does not work at all, and although i have made contact with the company, via the same e-mail, they have not responded. i cannot find anywhere on the amazon website what to do if you buy something from them, that subsequently develops a fault. returning within a 30 day window is straightforward, but that's all.

[emmie]

give them a call - customer service
080004961081

[emmie]

sorry that is Amazons customer service no, they have been
helpful in the past.

[woofgang]

have you gone through “contact seller” then “other action”?

[hc4361]

Log in to your amazon account - click on 'Your Orders' and search for the item you want to return.
There should be a button 'Return or Replace Item'.
Click that and you should be led through the return process

[iloveglee]

thanks, especially for the customer services for amazon, couldnt find it anywhere. i have gone into orders but cannot contact the seller from there, the option is non functional, perhaps because it is over 30 days since i bought the item. similarly, i am too late for the return or replace items. it seems that this facility is only available for 30 days. i do not believe that just short of 6 months is reasonable for this to work (its a phone charger block), and i would have thought there would have at least been a one year guarantee.

[hc4361]

I've used the refund/replace button for a smartphone that I'd had for 18 months - maybe it doesn't apply to third party sellers in the 'marketplace'.

What did Customer Services say?

[iloveglee]

I went onto the amazon website again, and there was the facility against the item to ask a question. so i asked what i had to do regarding a faulty item. the message went to the supplier, and also to amazon. the supplier responded within a day, with advice about the item. after following the advice it still did not work, and the supplier asked did i want a replacement. after informing them that i did, a new one arrived after a couple of days, even arriving on a sunday afternoon. so in future, should i have a faulty item i will go through this option.

[iloveglee]

I should also say, they didnt even want me to return the faulty item!!

[hc4361]

That's excellent. Glad you've had a good result and thanks for the update