Technology2 mins ago
Easyjet Bokking Limitations/complications
I have just made some bookings as this morning dates to the end of August came available and for the information of others who don't know of the anomalies that arose I will share some of the experience.
It turns out that while you can "Add more flights" and book more than one flight in the same session, i.e. same search sequence, same payment, etc. within a single "basket", there are very tight limitations on what you can do. In fact, you can only book flights where in each and every case the passenger or passengers is/are the same and (if more than one) all travel together.
We wanted to book for me to go ahead one way, my wife following, two individual single passenger flights. This cannot be done because the system assumes one and the same passenger on all flights - you cannot enter the different names but only one. Similarly, if I was booking for the two of us travelling return to one destination (so far so OK) but then additionally only one of us to/from any destination/origin then that cannot be done (only two passengers, the same two) . You must always approach such things as separate bookings. This is irritatingly more cumbersome than it need be - putting in an option where you can name the passengers for each flight in turn (as opposed to auto-same) should not be much of a software challenge.
Right, so we did - only this time and not entirely unsurprisingly one of the flights had gone up in price. We booked/paid for the two separately. Then we decided to at our (greater) leisure check out this software limitation by starting a dummy booking and playing about with the different combinations which resulted in the above conclusion. To our astonishment the price for the flight that had gone up in price had dropped back down to the lower earlier price - this was all within minutes.
EasiJet say that errors can occur, prices are dynamic anyway, and they are sorry but they will not honour the lower price by refunding the difference. We are therefore out of pocket due to what I regard as a somewhat clumsy and unnecessary limitation/complication in their booking system forcing abandonment of a quote and a restart. I had thought of double booking at the lower price, then going and demanding a full refund on the higher booking but decided against it because I could not be sure they would and/or not without charging a fee making it not worth while.
It turns out that while you can "Add more flights" and book more than one flight in the same session, i.e. same search sequence, same payment, etc. within a single "basket", there are very tight limitations on what you can do. In fact, you can only book flights where in each and every case the passenger or passengers is/are the same and (if more than one) all travel together.
We wanted to book for me to go ahead one way, my wife following, two individual single passenger flights. This cannot be done because the system assumes one and the same passenger on all flights - you cannot enter the different names but only one. Similarly, if I was booking for the two of us travelling return to one destination (so far so OK) but then additionally only one of us to/from any destination/origin then that cannot be done (only two passengers, the same two) . You must always approach such things as separate bookings. This is irritatingly more cumbersome than it need be - putting in an option where you can name the passengers for each flight in turn (as opposed to auto-same) should not be much of a software challenge.
Right, so we did - only this time and not entirely unsurprisingly one of the flights had gone up in price. We booked/paid for the two separately. Then we decided to at our (greater) leisure check out this software limitation by starting a dummy booking and playing about with the different combinations which resulted in the above conclusion. To our astonishment the price for the flight that had gone up in price had dropped back down to the lower earlier price - this was all within minutes.
EasiJet say that errors can occur, prices are dynamic anyway, and they are sorry but they will not honour the lower price by refunding the difference. We are therefore out of pocket due to what I regard as a somewhat clumsy and unnecessary limitation/complication in their booking system forcing abandonment of a quote and a restart. I had thought of double booking at the lower price, then going and demanding a full refund on the higher booking but decided against it because I could not be sure they would and/or not without charging a fee making it not worth while.
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