My sons GF ordered a shop with Deliveroo, for her mother, that included £30 worth of tobacco.
Said order was dropped on doorstep minus tobacco.
Numerous phone calls later, keep getting told that small print requires signature for age related product (fair enough...she wasn't home at the time of delivery).
However, thats all we are getting.
Keep on asking about a refund or tobacco been delivered and been told that its in the small print about age restricted items been signed for!
Manager rang back & when asked about a refund or delivery promptly terminated the call.
EH?
Surely a company cant retain £30 for an undelivered item?
Any advice/help appreciated
Thanks.
(All a bit of a ball ache with everything been on line nowadays, used to have a Trading Standards Office on my door step at one time)
My view is that your son's GF has no recourse. She (or someone over 18) was not there to sign for age restricted products. Consequently, according to the terms she must have accepted at purchase, Deliveroo are entitled to charge her and not deliver the product. Clearly they attempted delivery by reason of the fact that the other items were delivered. You have...
barry1010
nailit, the delivery person kept the tobacco to do with as he wished. He is not allowed to sell it but can keep it or gift it to anyone over the age of 18.
________________________________
Dodgy deliveroo drivers delivering fags and tobacco will be knocking on doors with sponges.
They haven't been up till now, Roy, and that policy has been in place for as long as they've been delivering age restricted products. All the delivery services have the same policy - Uber, JustEat, etc.
Just be grateful that the poster has deigned to accept the situation.
We just had to work through the entire membership until landing on an acceptable respondent.
Sorry, we can't find any related questions. Try using the search bar at the top of the page to search for some keywords, or choose a topic and submit your own question.