News2 mins ago
Deliveroo Refund
My sons GF ordered a shop with Deliveroo, for her mother, that included £30 worth of tobacco.
Said order was dropped on doorstep minus tobacco.
Numerous phone calls later, keep getting told that small print requires signature for age related product (fair enough...she wasn't home at the time of delivery).
However, thats all we are getting.
Keep on asking about a refund or tobacco been delivered and been told that its in the small print about age restricted items been signed for!
Manager rang back & when asked about a refund or delivery promptly terminated the call.
EH?
Surely a company cant retain £30 for an undelivered item?
Any advice/help appreciated
Thanks.
(All a bit of a ball ache with everything been on line nowadays, used to have a Trading Standards Office on my door step at one time)
Said order was dropped on doorstep minus tobacco.
Numerous phone calls later, keep getting told that small print requires signature for age related product (fair enough...she wasn't home at the time of delivery).
However, thats all we are getting.
Keep on asking about a refund or tobacco been delivered and been told that its in the small print about age restricted items been signed for!
Manager rang back & when asked about a refund or delivery promptly terminated the call.
EH?
Surely a company cant retain £30 for an undelivered item?
Any advice/help appreciated
Thanks.
(All a bit of a ball ache with everything been on line nowadays, used to have a Trading Standards Office on my door step at one time)
Answers
My view is that your son's GF has no recourse. She (or someone over 18) was not there to sign for age restricted products. Consequently
17:05 Sun 07th Feb 2021
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